Good morale among employees is thought to be a major contributor to workplace productivity, with staff who can get on in a positive working environment more likely to collaborate well and have higher levels of self-esteem and work satisfaction.

Being direct is important at work; however, using negative, non-negotiable words such as ‘no’ too much can stir up resentment and feelings of unappreciation. Give your colleagues or staff the chance to explain their requests or opinions fully before giving them a definite ‘no’.

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